Gropay clients

Gropay Testimonials

Gropay were involved with King in looking after payments for us from the early days of the company. They helped establish our payment relationships at a time when we were still a start up and managed and developed these as we grew. They got us out of some tricky situations on a number of occasions with their knowledge of the payment ecosystem and their network. They worked efficiently with our internal teams in driving value out of payments both from a cost and growth perspective. I would have no hesitation in recommending most highly Gropay.

Riccardo Zacconi, CEO and Co-Founder, King Digital Entertainment

Gropay gave us expert guidance in finding a payment provider, overcoming a challenging set of constraints to find us a solution that met our needs. They are extremely skilled at highlighting the salient points involved in a decision and making sound recommendations when required. They understood our needs as a startup, were persistent when it came to overcoming problems, and were very personable and fun to work with.

Tom Griffiths, CPO and Co-Founder, Fanduel

Gropay are truly experts in online payments. I have used their services on many occasions and recommended them to 3rd parties who also found them excellent.

Toby Rowland, CEO and Co-Founder, Mangahigh

Gropay are great payment experts with excellent connections and generous spot on advice with a real view to the long term. A great professional team and I know who to call the day my company will need more advice in the payments field. Highly recommended.

Alexis Bonte, CEO and Co-Founder, eRepublik

I’ve known Gropay since my days at Sofort. Since then we have corroborated as business partners with most recently Gropay representing a client of Trustly. I’ve found them to be extremely professional, knowledgable, problem solvers and diligent in representing the interests of their clients. If you operate in payments then Gropay are a great consulting and interim resource and I have no hesitation in recommending them.

Luca G. Giannone, Director Financial Services, Trustly

Gropay have been assisting Hostelworld with payment related projects since 2008. They have helped us in running RFPs for payment providers and in negotiating product features and pricing. Gropay are our go-to resource for any payment related issues or requirements. Our ongoing use of their services shows our confidence in them.
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I have also referred them within my network who have also been happy with Gropay services.

Mari Hurley, CFO, Hostelworld Group

Gropay were referred to us as consultants by our payment processor when we needed services that our payment processor could not provide. Gropay helped us with timely and knowledgable advise within our tight budget constraints. Their advise set us in the right direction in pursuing our strategy. We will be using Gropay again when we have a payment related need and would not hesitate in recommending them to others.

Lee Russell, CFO, Glofox

RECENT PROJECTS

HR Performance Management

Gropay created, implemented and tracked a performance management system for a fast growing international PSP. The PSP had staff located over a number of international locations. This required the implementation of local human resource laws, policies and procedures while integrating into an overall corporate model. We defined core competencies for the organization, created generic role profiles and documented HR processes and policies. Gropay delivered consulting and advise on operational and strategic HR issues. We ensured that the implemented approach supported the longer term strategic direction of the organization.

Merchant Payment Management

We have created and implemented a payments strategy for several large private and publicly listed merchants. For many of these merchants we have helped to implement this strategy taking the merchant through all growth phases from start up to successful IPO. Our services in these projects have included: payment partner selection, contract and pricing negotiation, geographic expansion, compliance, accounting and reconciliation, payment user interface management and product management. We continue to support many of these merchants through our interim management services.

Merchant RFP

For several large private and publicly listed merchants we have created and run formal RFP processes for the selection of payment service suppliers.

Advisors To The Board

For several large merchants we have served across the years as an ad-hoc on demand advisory on payment related matters to the Board and Executive Management. Our advise and consulting has ranged from payment partner selection, PCI compliance, tax compliance, new product and business development.

Payment Implementation

For several startup merchants we have implemented end to end payment functionality. This has included operational and technical architecture in the merchant product, payment partner selection, negotiation and integration, payment user interface management, accounting and reconciliation.

Venture Capital Support

For several large global VC and private equity firms we have advised on valuation and due diligence for investments into the payment eco system. Transactions from the VCs have been in the several billion dollar range.

Legal Advisory

Gropay provided legal advisory services to the largest publicly listed Scandinavian technology service provider to e-commerce firms. In this project we reviewed all payment supplier contracts and advised both from a legal and commercial perspective. Key areas of focus were data protection, privacy regulation, contractual indemnification and liability.

Sales And Marketing

We advised and supported our client’s marketing and sales strategy and execution for several leading PSPs. This included strategies to improve sales channel performance to increase revenues. Gropay advised on optimizing overall channel structures and ways to ensure coherent customer experiences across multiple verticals in the payments B2B market. We supported clients in developing go-to-market approaches for brand positioning, content, media, social media, and digital marketing. We offered advice on branding and media approaches, but also recommended ways to optimize the spend on marketing to maximize ROI.

Product Development

Gropay worked with a number of payment supplier clients to help differentiate their product portfolios. We outlined which new services and solution would generate long term revenues and margins. Gropay also implemented improvements to the core business and growth in adjacent services. We looked to increase revenues and profits from new services, as well as to manage product lifecycle and innovation processes. Gropay built on deep insights along the value chain to support changing customer needs, helping our clients differentiate their products and services.

Global Expansion

For an international Payment Service Provider (PSP) and Visa MasterCard principal member acquirer, Gropay set up a complete office in the centre of Amsterdam to support the company’s global growth. Gropay’s services included finding a suitable office location for the client, managing all logistics related to the lease of the office and in furnishing it appropriately to the client’s brand. Gropay subsequently recruited on behalf of the client all the staff for the office including Sales, Product Management and Marketing staff. Gropay managed the day to day HR and operational management of these staff.

GROPAY NEWS AND ARTICLES

Payment Authorisation Rates: What They Mean and How Merchants Can Improve Them

by Gropay | Sep 15, 2026 | Merchant, Payments, Provider | 0 Comments

For online merchants, every payment that fails at checkout represents a potential lost sale. Yet many businesses monitor overall conversion without looking closely enough at what happens inside the payment process. A customer can reach the checkout, enter valid payment details and still fail to complete the purchase because the transaction is declined, challenged, routed incorrectly or affected by a payment provider issue.

UK Cross-Border Interchange Fees: What Merchants Need to Know in 2025

by Gropay | Aug 15, 2025 | Merchant, Payments, Provider | 0 Comments

If your business sells between the UK and the European Economic Area (EEA), there’s a regulatory change in motion that could directly impact your UK cross-border interchange fees in 2025.

How to address human bias when building out automated AML programs

by Gropay | Sep 3, 2021 | Merchant, Payments, Provider | 0 Comments

How to address human bias when building out automated AML programs In a previous post we wrote about the value of automating UBO identification as part of regulated entities managing their AML and KYC / DD processes. Compliance departments at regulated entities...

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